Anyone who’s been in business for a while knows that it’s much cheaper to retain current clients and customers than it is to find new ones. And the best way to make sure you keep customers coming back is to let them tell you what they want. Not only does customer feedback give you invaluable insight into how your company can improve its products and services, but it also gives your customers a chance to have a voice in how your company is run—and that can instantly lead to greater customer loyalty.
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Employee engagement and retention may lie at the forefront of every existing company, but implementation of employee retention programs continues to be fraught with confusion and doubt. Monetary rewards, though effective for many staff, are not a reality for many companies seeking to build employee reward programs.
An agrifoods success story admits lean practices need polishing up on
Sizing ourselves up to others – Sweden, U.S. and more – to find out Canada is still having issues with productivity.
Rounding up some links related to Canada’s productivity or, unfortunately at the moment, lack of it. But no pity parties to be held as there are many discussions had to improve the situation.
A Q&A with Natalie Lylyk of Wolski Design Group Ltd. in Edmonton
A new report outlines ways to boost economics of unconventional gas by Richard Macedo
Productivity Alberta designed a more functional office, with some expert help, that is a prime example of efficient space planning
Speculating if Canada needs to take action on improving productivity and ways to do it
Words of wisdom, lessons to learn from Australia and some good news on the productivity front.