Improve Your Business Processes

Are your processes working as efficiently as they should be? Are you able to find and solve problems within your processes? Maybe, some of your processes are aligned and automated, while others are still being done manually. Do you have a process that is too complex, that you know needs to change but are not sure where to start?


GO Productivity can guide your business through process improvements and help you achieve the benefits you’ve been longing to realize.


Productivity Improvement Principles enable businesses to use their resources in the most efficient and effective way possible. By using these principles, businesses achieve breakthrough performance in operations, improve their competitiveness, efficiencies and bottom line.

Lean Six Sigma (LSS) Principles

Most businesses find it easier to begin their productivity improvement journey by using Lean principles and/or Six Sigma principles.


Michael George, Dave Rowlands, & Bill Kastle in their book “What is Lean Six Sigma?” generally describe LSS as a house built on four key pillars that work in tandem to strengthen each other:

Pillar 1: Delighting customers with speed and quality

Pillar 2: Improving processes by having them flow better with less variations and defects

Pillar 3: Working together as a team for maximum gain

Pillar 4: Making decisions based on data and facts


They also present the following laws of LSS:


The Law of Market: Customers define quality which becomes priority

The Law of Flexibility: Process speed is proportional to the flexibility in the process

The Law of Focus: About 20% of activities account for 80% of delays and problems

The Law of Velocity: Process speed is inversely proportionate to the amount of work in the process, Work in Progress.



The LSS pillars and laws seem like common knowledge, however, few businesses observe them and businesses that implement them benefit greatly. This leads to increased customer satisfaction, to decreased wastes and increased bottom line to name a few.


Implementing the LSS Principles

Implementing LSS may follow a methodology, such as DMAIC.


Define: Define the opportunities for productivity improvements

Measure: Understand and establish the current baseline process performance

Analyze: Find critical factors that impact performance and determine the root causes

Improve: Develop improvement solutions to the critical factors

Control: Implement the solutions and sustain the improvements


Full DMAIC implementation may last a couple of months however the smaller scoped implementation with limited risks may follow a Kaizen method that lasts around a week. For localized implementations with almost no risks quick wins are used.

Examples of Productivity Improvement Techniques

We use several techniques when we work with companies to improve their processes, and each engagement is customized to best fit the company we are working with.


Potential Benefits of Productivity Improvement

  1. Increase your bottom line
  2. Improve your productivity
  3. Reduce your risk
  4. Higher Customer and Employee satisfaction
  5. Team building and higher retention rates
  6. Decrease of lead times and inventories
  7. Reducing defects
  8. Sustainability
  9. Increase your competitiveness



Implementation brings about a total change from the previous way of doing business. Changing the business culture is normally the main challenge to the implementation. Therefore, a change management strategy is recommended that aims to have all stakeholders buy-in and get involved with the implementation. It starts with top executives’ total commitment, serious promotion, and providing direction and resources. The staff at the front line get involved throughout the implementation.



Starting Point

Our Assessment, Road-map, Coaching program (ARC Program) is the best place to start. The ARC walks your company through an Assessment, Road-map and Coaching program that introduces the fundamental and advanced principles of productivity and produces improvement. It delivers clear recommendations and an action plan for growth and continuous improvement. will help your team to addresses change challenges, enhances awareness, plus it will help to improve the buy-ins of your team. It involves the right people from your team




“The ARC program has really acted as a springboard for changes we want to see in our business; a culture focused on continuous improvement, better service for our customers and new growth opportunities. Having already implemented over 10 of our ideas since the program ended, we are a third of the way to completing our idea list but the real benefit we are seeing is that more ideas are continually being added to the list—an indicator to us that the program worked and that our culture is beginning to change.” – Chris Sims, Operations Manager, IMARK Architectural Metals



 “The ARC has helped us develop a formal structure around our innovation process, so we can accelerate future growth and profitability.” – Jordan Iverson, Jandel Homes

 “The most valuable thing to come from the Productivity ARC was the identification of firm things to look at from a strategic standpoint, and what tactics we can take to make the improvements happen”
– Justin Hogeterp – Fluid Media Technologies



Contact us today to start a conversation on how you can begin to improve your processes.


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